The designed actions can be aimed to: maintain your customers’ portfolio; counteract competitors’ customer acquisition actions.
The client is the one that decides whether he/she wants to stay, but it will depend on the type of actions that we develop.
- Thanks to our Business Intelligence department you will know what products to offer to which clients. We analyze the situation and we set up a strategy to break the thinking process of the client that may be considering unsubscribing from your company’s services.
- It is essential:
- To learn to listen to emotions.
- To manage clients’ negative feelings throughout all our channels of communication.
- To break the psychological process of breaking up with your company.
- To generate positive feelings in the client.