customer retention.


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Customer Retention

“Retention is a process that a company starts in order to avoid customers’ loss”



  • The designed actions can be aimed to: maintain your customers’ portfolio; counteract competitors’ customer acquisition actions.

  • The client is the one that decides whether he/she wants to stay, but it will depend on the type of actions that we develop.

  • Thanks to our Business Intelligence department you will know what products to offer to which clients. We analyze the situation and we set up a strategy to break the thinking process of the client that may be considering unsubscribing from your company’s services.
  • It is essential:

- To learn to listen to emotions.

- To manage clients’ negative feelings throughout all our channels of communication.

- To break the psychological process of breaking up with your company.

- To generate positive feelings in the client.

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Reducimos el coste por oportunidad de venta, damos mejor atención y reforzamos la imagen de  su compañía, dando sensación de máxima eficiencia, porque SOMOS ESPECIALISTAS.