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GSS EVENTS

 

Contact Center Quality Forum                                              

CONTACT CENTER QUALITY FORUM 2011

COPC®, Quality in your Contact Center.

                        

 

Last June 21st it took place in Madrid a Contact Center Quality Forum focused on the COPC® methodology. The event counted with the presence of the biggest experts on the subject, such as Kenwin and GSS Group, as well as with the participation of Telefonica Spain as a success story.  

 

 Fotografías evento COPC

 

 

 

 

OUR SPEAKERS

 Alejandro del Riccio- COPC  

Alejandro del Riccio

General Director in Kenwin, S.A.

 

More info about Alejandro del Riccio

Mónica Wolf

 

Mónica Wolf

Consulting Manager in Kenwin, S.A.

 

More info about Monica Wolf

                                                    

Delfim Freitas

Delfim Freitas

Director COPC® in GSS Group

  

More info about Delfim Freitas                                                   

 

Milagros Bados

Milagros Bados

Quality Director in GSS Group

 

 More info about Milagros Bados                                                  

Sonia Rubio

 

Sonia Rubio

Responsible for the Customer Experience Are in Telefonica Spain.

 

Related news:

GSS News

Adigital

Contactcentersonline

Callcenternoticias

 

Click HERE to learn about other GSS Events.